There are a number of components that go into the quality scores that are reported to healthcare agencies and presented here for you. We will hit the highlights and try to make everything as simple as possible…… (at least, we will try!).
1. HCAHPS Survey
HCAHPS stands for Hospital Consumer Assessment of Healthcare Providers and Systems. It looks at things like: communication with doctors and nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and overall recommendation of hospital. While these things sound great, they are often criticized. Things that may not really matter to the quality of medical care, such as how nice the wallpaper is or the taste of the food, etc. have an outsized influence on the reports.
2. Infection Rate Score
You go to a hospital to get well, not sicker. The idea of getting an infection from a hospital seems terrible, but it can happen. You can’t prevent all infections, but some hospitals do a better job than others. The infections from certain procedures are tracked and reported.
3. Complication Score
Measure of overall serious complications after medical care.
4. Readmission Score
Simply put, the rate that a patient will come back to the hospital within 30 days.
The Death rate for specific illnesses are tracked and reported.
6. Timely Care Score
We all want to be cared for as soon as possible. There are specific areas where timely care can prevent complications or death. For this reason, time to treatment for major medical issues are monitored.
7. Overall Volume Score
The basic idea is that if you see a lot of a certain condition, you get better at treating it.